✅ TOTAL QUALITY MANAGEMENT (TQM)
Is quality everyone's responsibility? TQM is the philosophy that makes it possible.
TQM involves every member of the organization in continuous quality improvement. It is based on customer focus, leadership and staff participation.
Key Points
- Quality: responsibility of EVERYONE 👥
- Based on customer focus 🎯
- Requires leadership and active participation 💪
Practical Example: A food company implemented TQM with mass training and quality circles. In 2 years, he reduced complaints by 70%, obtained ISO 9001 certification and increased customer retention from 75% to 91%.
Reflection: Does your company experience TQM daily?
✨ Like if you believe in total quality and follow me for superior quality.